Chapter 11. Frequently Asked Questions (FAQ)

11.1. I have some strange colors effect around the pictures of the interface. How can I solve this problem?
11.2. Why nothing happen when I click on the small calendar icon?
11.3. How can I go back to the previous screen after displaying a document?
11.4. Where can I find commercial support on eDMS?
11.1.

I have some strange colors effect around the pictures of the interface. How can I solve this problem?

The configuration of your video card is probably set to 16 bits colors and should be set to 32 bits (depending on your screen resolution and video card type). Please contact your system administrator to modify this parameter on your computer.

11.2.

Why nothing happen when I click on the small calendar icon?

The calendar is displayed in a new browser window, probably behind your active window. Use ALT_TAB keyboard keys to switch to the eDMS calendar window.

11.3.

How can I go back to the previous screen after displaying a document?

After you click on the eye icon, the corresponding document is displayed into the data area. To go back to the previous screen, a yellow BACK link is automatically created at the top right of the screen (near the message area). Sometimes, after clicking on this link, the link will dissapear without going back to the previous screen (this bug should be fixed within next release). You can then right click on your mouse button and select the first BACK link from the menu to go back to the previous screen.

11.4.

Where can I find commercial support on eDMS?

The company ROOTFUSION provides you commercial support and maintenance contracts based on The NO-SOD Technology.